Terms & Conditions

Reservations
Any reservation made via Whatsapp, Email, Websites or mobile Websites implies consultation and full and unreserved acceptance of these terms and conditions and the reservation conditions for the reserved rate or package.

You shall make only legitimate reservations in good faith for use only by you and/or your invited guests and/or others on whose behalf you are authorised to act, and not for other purposes, including without limitation, reselling, impermissibly assigning or posting on third party websites, or making speculative, false or fraudulent reservations, or any reservations in anticipation of demand.

We reserve the right to cancel or modify reservations in our sole discretion for any reasons, including where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error, even if such mistake or error is ours.

You are solely responsible for the choice of services and their suitability, such that Island Luxury Hotel Group shall not be held responsible in this respect. The reservation is deemed accepted by you at the end of the reservation process.

For reservations concerning business groups, meetings, seminars etc., (more than 7 rooms) plus the corresponding flights and extra services please contact our Reservations Department.

Cancellations
Prepaid reservations can be changed or cancelled free of charge up to 30 days prior to arrival with the exception of the dates below; thereafter 100% of stay charged; No-Show: 100% of stay charged, for all properties.
From 23.12.2024 to 05.01.2025: Prepaid, refundable and amendable up to 60 days prior to arrival. Thereafter and for no-show 100% charged.
In the event that the stay is interrupted, the agreed price will be paid in full. No reimbursement will be given for a prepaid reservation.

Stay at the hotel
The customer agrees and undertakes to use the room responsibly. Any behaviour contrary to good morals and public order will therefore result in the hotelier asking the customer to leave the establishment without any compensation and/or without any reimbursement.

Hotels offer free WIFI access, allowing customers to connect to the Internet. The Customer shall ensure that all digital resources provided by the Hotel are in no way used for the purposes of reproduction or representation, and that all works and materials protected by copyright or related rights, such as texts, images, photographs, musical and audio-visual works, software and video games, shall not be made available or communicated to the public without the express authorization of the copyright holders, as stated in the Acts and Regulations currently in force in the Maldives.

Pricing
We adopt dynamic pricing and the price of our rooms, products and services fluctuates based on demand and other factors. Before confirming a reservation or purchase, we will provide you with a total price for the requested number of rooms and nights, together with the charges for any additional products or services you may have added. Depending on the room rate selected, payment may be due at the time of the reservation, or at a later date, such as upon check-in at the relevant hotel.
The price you pay is the price quoted to you at the time you make your reservation or purchase, except that if Value Added Taxes or other government taxes or surcharges are included within the price and change between the date of your reservation or purchase and the date of your stay, we will adjust the rate that you pay unless you have already paid for the reservation, product or service in full before the change takes effect.

Unless otherwise indicated, meals and other extras are not included in the room price but you may be able to add them to your reservation during the booking process or they may be available to you during your stay.

The prices quoted do not include passport or visa handling, travel insurance, airport and port
taxes, gratuities or other similar charges unless otherwise stated.

Relocation/rebooking
In the event of unavailability of the chosen hotel, or in a case of force majeure, the hotel reserves the possibility of fully or partially relocating the customer to an equivalent category hotel for the same type of services, with all costs involved in the transfer being payable by the chosen hotel. No additional compensation will be paid.

Force majeure
We cannot be held liable with respect to the customer for failure to execute its obligations resulting from an event of force majeure. Cases of force majeure shall be construed as meaning any event of natural disasters, adverse weather conditions, risks of natural hazards (such as approaching hurricanes or other storms, fire, flood, drought, war, warlike commotion, political unrests, boycotts, riots or civil commotions, terrorist attack or threats, strikes, epidemics, outbreaks of illnesses epidemics or pandemics, governmental measures, industrial dispute, unavoidable technical problems with transport, machinery or equipment, power failure, or any other
events which make it impossible for clients to travel to the destination where the hotel is located.

Applicable law
Except to the extent that applicable law in your country of residence requires application of another law and/ or jurisdiction and provides that such application of another law and/ or jurisdiction cannot be waived or altered by contract, these Terms & Conditions shall be governed by and construed in accordance with the laws of Maldives, without giving effect to any principles of conflicts of law.